Studio Syzes Policy

Last Updated: 12.10.2026
 

1. About This Policy

This Studio Syzes Policy explains how Syzes are purchased, added, used, adjusted, restored, and otherwise handled within Syzymuse, available at syzymuse.com.

Syzymuse is operated by [LEGAL COMPANY NAME], a company registered in the United Kingdom under company number [COMPANY REGISTRATION NUMBER], with its registered address at [REGISTERED ADDRESS] (“Company”, “we”, “us”, or “our”).

This Policy forms part of the rules governing your use of Syzymuse and should be read together with the:

  • Creator Terms;

  • Creator Privacy; and

  • Copyright Policy.

By purchasing or using Syzes, you agree to this Studio Syzes Policy.

2. What Syzes Are

Syzes are internal usage currency associated with your Syzymuse Account.

They are used to access eligible functionality within the Creator Studio, including AI-powered content generation.

Depending on the tool you select, Syzes may be used for generating:

  • AI Images;

  • AI Videos;

  • AI Music;

  • AI Voiceovers; and

  • other eligible Creator Studio functionality introduced by Syzymuse.

Different tools, AI Models, generation settings, and output specifications may require different amounts of Syzes.

3. Syzes Exist Only Within Syzymuse

Syzes are intended solely for use within the Syzymuse Platform.

They:

  • cannot be withdrawn to a bank account or payment card;

  • cannot be converted into cash through Syzymuse;

  • cannot be transferred between users unless we expressly introduce such functionality;

  • cannot be sold independently through the Platform;

  • do not earn interest; and

  • do not represent an ownership interest in the Company.

Purchasing Syzes gives you the ability to use them for eligible Platform functionality in accordance with this Policy and the Creator Terms.

4. A Syzymuse Account Is Required

You must have an active Syzymuse Account to purchase and use Syzes.

Syzes are added to the Account through which the relevant purchase is made.

You are responsible for ensuring that you are signed into the correct Account before completing a purchase.

We are not required to transfer a Syzes purchase between Accounts merely because a user completed the purchase while signed into the wrong Account.

Where we can reasonably verify an obvious genuine error, Customer support may review the circumstances at its discretion.

5. Your Syzes Balance

Your available quantity of Syzes may be displayed within the Creator Studio or another relevant area of your Account.

Your Syzes Balance may reflect:

  • Syzes purchased by you;

  • Syzes used for completed generations;

  • Syzes reserved for processing where applicable;

  • Syzes restored after an eligible failed generation;

  • payment corrections;

  • refunds or reversals;

  • administrative corrections; and

  • other adjustments permitted under this Policy.

The Platform's internal records determine the operational Syzes Balance associated with your Account, subject to correction of demonstrated errors.

6. Ways to Purchase Syzes

Syzymuse may offer Syzes through:

  • predefined Bundles; and

  • a Custom Package option.

Bundles contain a predetermined quantity of Syzes at the price displayed at the time of purchase.

A Custom Package allows you to select or enter an available quantity of Syzes within any minimum or maximum parameters displayed by the Platform.

The availability, size, and pricing of Bundles and Custom Packages may change over time.

7. Purchase Information

Before you confirm a Syzes purchase, the checkout interface will display the material transaction information applicable to that purchase.

This may include:

  • the quantity of Syzes being purchased;

  • the applicable price;

  • transaction currency;

  • applicable taxes;

  • any Company-imposed fee, where relevant;

  • the total amount payable; and

  • other information required by applicable law.

You should review the information carefully before confirming payment.

Once a purchase is submitted, you may not be able to modify it.

8. Supported Payment Methods

We accept eligible card payments, including Visa and Mastercard, through third-party payment processors.

The availability of a particular payment method may depend on:

  • your location;

  • issuing bank;

  • card type;

  • transaction amount;

  • payment processor;

  • security screening; and

  • other payment-processing requirements.

We may add, remove, or change supported payment methods from time to time.

9. Supported Payment Currencies

Syzes purchases may be offered in:

  • EUR;

  • USD; and

  • GBP.

The currency available to you may depend on your location, checkout configuration, or payment method.

The price displayed for a transaction before confirmation is the price applicable to that transaction, subject to any separate charge imposed independently by your bank or payment provider.

10. Payment Processing

Card payments are processed using third-party payment processors.

We may transmit information necessary to initiate and confirm a payment, while card details may be collected directly by the relevant payment processor.

A Syzes purchase is not complete merely because a payment attempt has been initiated.

Completion may depend on successful:

  • authorisation;

  • authentication;

  • fraud screening;

  • payment confirmation; and

  • receipt of an appropriate confirmation from the relevant payment provider.

If a payment is declined or cannot be confirmed, Syzes may not be added.

11. Using an Authorised Payment Method

You may only use a payment method that you are legally authorised to use.

You must not use:

  • stolen payment details;

  • another person's card without permission;

  • unlawfully obtained payment credentials;

  • fabricated billing information; or

  • any payment method as part of fraudulent activity.

We may restrict purchases or Account functionality where we reasonably suspect payment fraud or unauthorised use.

12. Taxes and Additional Charges

Prices may include or exclude applicable taxes depending on your location and the requirements applicable to the transaction.

Where we are required to charge VAT or another applicable tax, the relevant amount will be handled in accordance with applicable law and displayed where required.

If Syzymuse imposes a transaction or service charge in connection with a particular purchase, the charge will be disclosed before you confirm the transaction.

Your bank, card issuer, or other payment provider may independently impose:

  • foreign transaction charges;

  • card charges;

  • currency conversion charges; or

  • other fees.

These third-party charges are determined by the relevant provider and are not controlled by Syzymuse.

13. When Syzes Are Added

Syzes are normally added to your Account after the relevant payment has been successfully confirmed.

In most cases, this will occur shortly after payment.

There may occasionally be a delay because of:

  • payment verification;

  • security review;

  • network delays;

  • payment processor delays;

  • technical issues; or

  • other circumstances affecting transaction confirmation.

A delay does not mean that you should immediately make the same purchase again.

If payment has been completed but the corresponding Syzes have not appeared after a reasonable period, contact [email protected].

14. No Recurring Subscription

Purchasing Syzes does not create a recurring subscription.

Syzymuse does not automatically renew a Syzes Bundle or Custom Package solely because you previously purchased one.

Each new purchase is a separate transaction unless you expressly agree to a different payment arrangement introduced by Syzymuse in the future.

15. Syzes Do Not Expire Through Inactivity

Purchased Syzes do not expire solely because a particular amount of time has passed.

There is no requirement to use purchased Syzes within a fixed monthly period.

However, continued access to Syzes requires the continued existence of the relevant Account and Platform, subject to this Policy, the Creator Terms, enforcement measures, and applicable law.

16. How Syzes Are Used

Syzes may be deducted when you request eligible Creator Studio functionality.

For example, the Platform may require Syzes when you:

  • generate an image;

  • generate a video;

  • generate music;

  • generate a voiceover;

  • use a particular AI Model;

  • request additional Outputs;

  • select higher output specifications; or

  • use another feature identified as requiring Syzes.

The applicable amount may vary from one generation to another.

17. Generation Prices

Syzymuse does not guarantee that every generation will always require the same number of Syzes.

The Syzes requirement may depend on factors including:

  • the AI Model selected;

  • type of content;

  • generation duration;

  • output resolution;

  • output quality;

  • number of Outputs;

  • processing complexity;

  • generation settings;

  • provider costs;

  • technical resources required; and

  • other characteristics of the selected feature.

The applicable Syzes amount will be displayed or otherwise made reasonably available before you confirm the relevant generation.

18. Changes to Syzes Requirements

We may change the number of Syzes required for future generations or other Creator Studio functions.

A change may result from:

  • introduction of a new AI Model;

  • changes to model capabilities;

  • infrastructure costs;

  • processing requirements;

  • new output options;

  • changes to quality or duration;

  • new functionality; or

  • other legitimate operational reasons.

Changes apply prospectively.

Syzes already deducted for a completed generation will not be recalculated solely because the price of that feature later changes.

19. Confirming a Generation

You are responsible for reviewing the generation details before confirming a request.

Depending on the relevant feature, this may include reviewing:

  • selected AI Model;

  • prompt;

  • reference material;

  • output quantity;

  • resolution;

  • duration;

  • quality;

  • other settings; and

  • applicable Syzes requirement.

Once processing has begun, the generation may not be cancellable.

20. When Syzes Are Deducted

Depending on the technical design of the relevant feature, Syzes may be:

  • deducted when you confirm a generation;

  • temporarily reserved while processing takes place; or

  • deducted when processing successfully begins.

The Platform may use different technical mechanisms for different AI Models.

Your Balance will be updated to reflect the final result of the generation or any applicable correction.

21. Successful Generations

A generation is normally treated as successfully provided when the Platform produces and makes the resulting Output available to you through the Creator Studio or Library.

A successful generation does not require the Output to match your subjective expectations.

Artificial intelligence is probabilistic. Accordingly:

  • an Output may differ from your prompt;

  • an Output may contain imperfections;

  • different generations using the same prompt may produce different results;

  • the artistic or creative quality may vary; and

  • an Output may not be suitable for your intended project.

These circumstances do not ordinarily entitle you to restoration of the Syzes used for the generation.

22. Creative Preference Is Not a Technical Failure

Syzes are charged for access to the generation process and computing resources used to produce the relevant Output.

A generation is not considered technically failed merely because:

  • you dislike the Output;

  • the creative result is unexpected;

  • the composition is not what you intended;

  • you prefer a result from another AI Model;

  • you made an error in your prompt;

  • you uploaded the wrong reference material;

  • you selected an incorrect setting;

  • you later change your project requirements; or

  • the Output is not commercially useful to you.

You should review prompts, reference materials, and generation settings before confirming a generation.

23. Failed Generations

If a generation fails because of a confirmed technical issue attributable to Syzymuse or the generation infrastructure and no usable Output is provided, the Syzes used for that generation may be automatically restored to your Balance.

Depending on the technical circumstances, restoration may occur:

  • immediately;

  • after the generation is marked as failed; or

  • following technical verification.

If Syzes are not restored automatically following an apparent technical failure, you may contact Customer support.

24. Partial Generation Failures

Some requests may produce multiple Outputs.

If only part of a multi-output generation fails, the appropriate correction may depend on how the relevant feature calculates its Syzes requirement.

We may:

  • restore the portion attributable to the failed Output;

  • provide a replacement generation;

  • restore the full generation amount where appropriate; or

  • apply another reasonable technical correction.

The appropriate solution will depend on the nature of the failure.

25. Interrupted Processing

A temporary browser closure, loss of local internet connection, page refresh, or departure from the Creator Studio does not necessarily stop a generation that has already been submitted for processing.

Where processing continues successfully and the Output is delivered to your Library, Syzes will ordinarily remain used.

Where the generation itself fails and no usable Output is produced, the failed-generation rules in this Policy apply.

26. Safety-Blocked Generations

Syzymuse applies content and safety restrictions described in the Creator Terms.

If a request is rejected before substantive generation processing begins, Syzes will ordinarily not be deducted or will be restored where a temporary reservation was made.

If a user intentionally submits prohibited material, attempts to circumvent Platform safeguards, or repeatedly causes processing to be initiated through abusive requests, restoration of Syzes may be refused where resources have already been consumed, except where applicable law requires otherwise.

A user must not deliberately use repeated prohibited generation requests as a method of testing or circumventing safety controls.

27. Duplicate Syzes Deductions

If a technical error causes the same generation to be charged more than once when only one charge should have occurred, we may restore the incorrectly deducted Syzes after verifying the error.

You can report a suspected duplicate deduction to:

[email protected]

Please include the relevant project or generation details where available.

28. Incorrect Balance Adjustments

If we discover that Syzes were added to or deducted from an Account incorrectly because of a technical, administrative, or payment-processing error, we may correct the Account Balance.

This may include:

  • restoring Syzes incorrectly deducted;

  • removing Syzes incorrectly added;

  • correcting an inaccurate purchase quantity; or

  • correcting a duplicated Balance adjustment.

We will not intentionally remove Syzes that were validly purchased and properly added without a basis under this Policy, the Creator Terms, or applicable law.

29. Duplicate Payment Charges

If you are charged more than once for the same intended Syzes purchase because of a confirmed processing error, contact [email protected].

Following verification, we may:

  • refund the duplicate monetary charge;

  • correct the corresponding Syzes allocation; or

  • take another appropriate corrective action.

A separate purchase intentionally submitted more than once is not necessarily a duplicate transaction merely because the purchases contain the same quantity of Syzes.

30. Incorrect Purchase Amount

If the monetary amount charged differs from the amount you expressly confirmed at checkout because of a verified Syzymuse or payment-processing error, contact Customer support.

We may investigate the transaction and provide an appropriate correction.

This does not include currency-conversion differences or charges independently applied by your card issuer or bank.

31. Payment Completed but Syzes Not Received

If your payment has been successfully completed but the purchased Syzes are not added to your Account, we will first attempt to correct the delivery by applying the appropriate Syzes to the Account.

Where we confirm that:

  • valid payment was received;

  • the Syzes were not delivered; and

  • we cannot reasonably correct the delivery,

we may provide a monetary refund or another remedy required by applicable law.

32. Accidental Purchases

You are responsible for reviewing the purchase details before confirming payment.

An accidental purchase does not automatically create a right to a refund.

However, we may review a genuine accidental-purchase request, particularly where:

  • the request is made promptly;

  • the purchased Syzes remain completely unused;

  • the circumstances can reasonably be verified; and

  • there is no evidence of refund abuse.

Any discretionary refund does not establish an obligation to approve future requests.

Mandatory consumer rights remain unaffected.

33. Used Syzes

Syzes that have already been used for successfully provided Creator Studio functionality are generally not refundable.

For example, a refund will not ordinarily be provided where you:

  • purchased Syzes;

  • used those Syzes for one or more successful generations; and

  • later decide that you no longer want the purchase.

This does not affect remedies available for defective digital content, technical failures, incorrect charges, or other circumstances where applicable law requires a remedy.

34. Unused Syzes

Unused Syzes remain available in your Account subject to this Policy.

The existence of unused Syzes does not by itself create a general right to exchange them for money.

Refund eligibility for an unused purchase depends on:

  • the circumstances of the transaction;

  • whether supply has begun;

  • whether any of the purchased Syzes have been used;

  • applicable consumer law;

  • any checkout consent provided by you; and

  • other relevant circumstances.

35. Immediate Availability of Syzes

Syzes are normally made available shortly after a successful purchase so that you can use them immediately in the Creator Studio.

Where applicable consumer law requires your express consent before digital content or a digital service is supplied during a statutory cancellation period, Syzymuse may ask you during checkout to:

  • expressly request immediate supply; and

  • acknowledge the effect that immediate supply may have on your statutory cancellation rights.

The specific legal effect depends on applicable law and the circumstances of the transaction.

36. Statutory Consumer Rights

Nothing in this Studio Syzes Policy excludes or restricts consumer rights that cannot lawfully be excluded.

Depending on the circumstances and applicable law, consumers may have statutory remedies where digital content or digital services:

  • are not supplied;

  • are defective;

  • do not conform to the applicable contract;

  • are incorrectly charged; or

  • otherwise fail to meet mandatory legal requirements.

Where applicable law gives you a right to a monetary refund, we will process the refund in accordance with the requirements that apply to that refund.

37. Unauthorised Payments

If you believe that a Syzes purchase was made using your payment method without your permission, contact your payment provider and [email protected] promptly.

We may ask for information reasonably necessary to identify the relevant transaction and investigate the issue.

We may temporarily restrict:

  • the affected Account;

  • further Syzes purchases; or

  • use of disputed Syzes

while an unauthorised-payment investigation is ongoing.

We will not ask you to send us your full card number, security code, or Account password through ordinary support correspondence.

38. Payment Reversals and Chargebacks

If a payment used to purchase Syzes is later reversed, cancelled, disputed, or charged back, we may adjust the Account to reflect the fact that the corresponding payment is no longer settled.

Depending on the circumstances, this may include:

  • removing unused Syzes associated with the reversed payment;

  • reversing an incorrect Syzes allocation;

  • restricting further purchases;

  • temporarily restricting Account functionality; or

  • requesting that an unresolved payment issue be addressed before further use.

If Syzes associated with a reversed payment have already been used, we may apply reasonable Account restrictions while the payment issue is investigated or resolved.

Nothing in this section prevents you from exercising legitimate rights available through your bank, card issuer, payment provider, or applicable law.

39. Refund Abuse

We may refuse discretionary refunds or take Account action where we reasonably believe a user is abusing refund or payment processes.

Examples may include:

  • repeatedly purchasing Syzes, using them, and then attempting to reverse the payment;

  • making false claims that Syzes were not delivered;

  • knowingly disputing valid transactions;

  • using multiple Accounts to obtain repeated refunds;

  • manipulating technical errors for additional Syzes;

  • submitting fabricated payment evidence; or

  • otherwise attempting to obtain both the benefit of a purchase and a reversal of its price.

Serious or repeated abuse may result in suspension or termination under the Creator Terms.

40. Promotions and Promotional Syzes

Syzymuse may occasionally provide promotional Syzes, bonuses, campaigns, or other promotional allocations.

Unless otherwise stated when they are provided:

  • promotional Syzes cannot be exchanged for money;

  • promotional Syzes are not separately refundable;

  • promotional Syzes may be subject to campaign-specific conditions; and

  • promotional Syzes may be removed where obtained through abuse, fraud, or technical error.

If promotional Syzes have a specific validity period, that period will be disclosed when the promotion is offered.

The rule that purchased Syzes do not expire solely through passage of time does not prevent separately disclosed promotional allocations from having their own conditions.

41. Purchase Limits and Security Controls

We may apply reasonable purchase limits or security controls.

These may include limits based on:

  • transaction amount;

  • purchase frequency;

  • payment method;

  • Account history;

  • fraud indicators;

  • location;

  • payment processor requirements; or

  • security considerations.

A purchase limit is not a guarantee that every transaction below that limit will be accepted.

We may decline or review a transaction where reasonably necessary for security, fraud prevention, legal compliance, or payment processing.

42. Syzes Cannot Be Transferred Between Users

Syzes are associated with the Account to which they were added.

Unless Syzymuse expressly introduces a transfer feature, you may not:

  • send Syzes to another Account;

  • sell Syzes to another user;

  • purchase Syzes from another user;

  • operate an external market for Syzes; or

  • arrange an unofficial transfer of Syzes between Accounts.

We are not responsible for losses arising from unauthorised third-party arrangements involving Syzes.

43. Syzes Cannot Be Resold

You must not resell, broker, distribute, or commercially offer Syzes outside the official Syzymuse purchase process.

Any purported sale or purchase outside Syzymuse is unauthorised.

We may refuse to recognise Syzes or payment claims arising from unofficial arrangements.

This restriction does not prevent you from commercially using eligible Outputs in accordance with the Creator Terms.

44. Account Suspension

If your Account is temporarily suspended, access to your Syzes Balance may also be temporarily restricted.

A temporary suspension does not automatically cancel or refund previous Syzes purchases.

If the Account is restored, any valid remaining Balance will generally become accessible again, subject to any corrections properly made under this Policy.

45. Permanent Account Termination

If your Account is permanently terminated because of a material or serious breach of the Creator Terms, you may lose access to unused Syzes associated with that Account.

Termination for misconduct does not by itself create a right to a monetary refund.

This does not affect any refund or consumer remedy that applicable law requires us to provide.

Where an Account is terminated for reasons unrelated to misconduct, we will determine the treatment of valid unused purchased Syzes in accordance with the circumstances and applicable law.

46. Voluntary Account Deletion

If you choose to delete your Account, you should use any Syzes you wish to use before completing deletion.

Account deletion will result in loss of access to the Syzes Balance associated with that Account.

Deleting an Account does not ordinarily entitle you to a monetary refund for unused Syzes solely because you chose to close the Account.

Any mandatory statutory rights remain unaffected.

47. Syzymuse Service Changes

The Creator Studio will evolve over time.

We may:

  • introduce new AI Models;

  • retire existing AI Models;

  • add or remove generation tools;

  • change output specifications;

  • introduce new creative categories;

  • modify generation requirements;

  • alter technical limits; and

  • change the quantity of Syzes required for future use.

The purchase of Syzes does not guarantee permanent access to any particular AI Model or creative feature.

Valid Syzes may continue to be used with eligible functionality that remains available on the Platform.

48. Discontinuation of an Individual AI Model

An individual AI Model may become unavailable because of:

  • technology-provider changes;

  • licensing changes;

  • technical limitations;

  • safety considerations;

  • legal requirements;

  • commercial changes; or

  • product development decisions.

Removal of one AI Model does not ordinarily create a right to a refund where your Syzes remain available for use with other eligible Creator Studio functionality.

This does not affect any mandatory right that applies in your circumstances.

49. Permanent Closure of Syzymuse

Syzymuse is not guaranteed to operate indefinitely.

If we decide to permanently discontinue the entire Platform, we will, where reasonably practicable, provide advance notice.

Depending on the circumstances, we may:

  • provide a period during which remaining Syzes can be used;

  • provide another reasonable means of dealing with valid unused purchased Syzes; or

  • issue refunds where required by applicable law.

Promotional or complimentary Syzes may be treated differently from Syzes purchased for money.

50. How to Request a Payment or Syzes Review

If you believe there is an error relating to a Syzes purchase, generation deduction, failed generation, duplicate charge, or other adjustment, contact:

[email protected]

To help us investigate, you should provide, where available:

  • your full name;

  • Account email;

  • date of the transaction or generation;

  • amount paid;

  • transaction currency;

  • quantity of Syzes involved;

  • payment or transaction reference;

  • project or generation identifier;

  • description of the issue; and

  • relevant screenshots.

Do not send:

  • your full card number;

  • card security code;

  • Account password; or

  • another person's payment credentials.

51. Review of Requests

We may review:

  • Platform records;

  • generation records;

  • Syzes Balance history;

  • payment confirmation information;

  • technical logs;

  • Account activity;

  • relevant Customer support correspondence; and

  • other information reasonably necessary to determine what occurred.

Submitting a request does not guarantee that Syzes will be restored or that a monetary refund will be approved.

We will determine the appropriate resolution based on the facts, this Policy, and applicable law.

52. Refund Method

Where we approve a monetary refund, it will normally be returned through the original payment method used for the purchase.

We may use another method where:

  • you expressly agree;

  • the original payment method cannot technically receive the refund; or

  • applicable law permits or requires another approach.

A refund of a real-money Syzes purchase and a restoration of Syzes following a failed generation are different types of correction.

A technical generation correction will normally be made by restoring Syzes rather than sending money to the payment method.

53. Refund Processing Time

Approved refunds are submitted within a reasonable period.

After we submit a refund, the time required for it to appear may depend on:

  • the payment processor;

  • card network;

  • issuing bank;

  • payment method; and

  • other external processing factors.

Where applicable law establishes a specific refund deadline, we will apply the required deadline.

54. No Additional Refund Fee

Syzymuse does not impose an additional Company fee merely for issuing a refund that you are legally entitled to receive.

Your bank or another third party may apply its own processing or conversion rules independently of Syzymuse.

55. Records and Receipts

We may maintain records of Syzes transactions and make transaction information or receipts available through:

  • the Platform;

  • your Account;

  • email; or

  • another appropriate method.

You should retain relevant payment confirmations if you may need to contact Customer support about a transaction.

Our payment and Syzes records may also be retained as described in Creator Privacy.

56. Changes to This Policy

We may update this Studio Syzes Policy to reflect:

  • new Creator Studio functionality;

  • changes to Syzes purchasing options;

  • new AI Models;

  • payment-processing changes;

  • new generation methods;

  • security requirements;

  • legal requirements; or

  • other legitimate operational changes.

The current version will display the applicable Last Updated date.

Where a change materially affects existing purchased Syzes or your legal rights, we may provide additional notice through the Platform, Creator Studio, email, or another reasonable method.

Changes will not retrospectively convert a valid completed purchase into a materially different purchase without a lawful basis.

57. Relationship With the Creator Terms

This Studio Syzes Policy supplements the Creator Terms.

The Creator Terms govern your general use of Syzymuse, including Account rules, AI-generated content, prohibited uses, moderation, intellectual property, and Platform access.

This Policy governs the specific purchase and use of Syzes and related payment corrections.

Creator Privacy explains how personal data connected with Syzes and payment activity is processed.

58. Governing Law

This Studio Syzes Policy is governed by the laws of England and Wales, consistently with the Creator Terms.

If you are a consumer in another jurisdiction, this choice of law does not remove mandatory consumer protections that apply to you and cannot lawfully be excluded.

59. Contact Us

For questions about Syzes, purchases, failed generations, Balance adjustments, or payment-related requests, contact:

Customer support: [email protected]

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